1. General provisions

The following business and complaint conditions regulate the rights and obligations of the contracting parties, which result from the purchase contract concluded between the seller: digitalpanda s.r.o., ID: 52 579 212, Orechová 2922/66 , Dunajská Lužná 900 42, registered in the District Commercial Register of the court Bratislava I, department: s.r.o., file number: 139886/B (hereinafter referred to as “the seller”) and the buyer. The subject of this contract is the purchase and sale of goods on the website of the seller’s electronic store hbfworldcommunity.com.

Contact details of the seller:
HBF World Community – hbfworldcommunity.com,
represented by digitalpanda s.r.o.,
ID number: 52 579 212, Orechová 2922/66,
Dunajská Lužná 900 42,
registered in the Commercial Register of the District Court of Bratislava I,
section: s.r.o., file number: 139886 /B

VAT number: 1081642518

Operation: Orechová 2922/66, Dunajská Lužná 900 42

Email: support@hbfworldcommunity.sk

Supervisory authority:

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava region
Bajkalská 21/A, PO BOX no. 5, 820 07 Bratislava
Department of Supervision
ba@soi.sk
tel. no . 02/58 27 21 72, 02/58 27 21 04
fax no . 02/58 27 21 70
http://www.soi.sk
http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

1.1. These business and complaint conditions in the wording valid on the day of concluding the purchase contract are an integral part of the purchase contract. In the case of concluding a purchase contract in written form, in which the terms and conditions deviating from these commercial and complaint conditions will be agreed , the provisions of the purchase contract will take precedence over these commercial and complaint conditions. Newly agreed business conditions must not be in conflict with other legal regulations (shortening the period for returning goods, warranty period, etc.)

1.2. For the purposes of these terms and conditions of business and complaints, a supplementary contract is understood as a contract in which the buyer acquires goods or is provided with a service related to the subject of the given purchase contract, as long as the goods are delivered or the service is provided by the seller or a third party on based on their agreement.

1.3. The displayed purchase price for the goods on any website of the electronic store , which is operated by the seller, also includes value added tax in the amount determined according to the current legislation of the Slovak Republic. It does not include the price for the transport of goods or other optional services . All sales and other promotions are valid while stocks last, unless otherwise stated for the given item.

1.4. The seller has the right to adjust the selling price of the goods, which is listed on the website of the electronic store , in the seller’s business at any time. Such a change does not apply to purchase contracts concluded before the price change, regardless of the fact that the goods have not yet been delivered.

2. Method of concluding the purchase contract

2.1. The purchase contract is concluded on the basis of a proposal sent by the buyer to the seller in the form of a completed and sent form via the website of the seller, who sent him the proposal for its conclusion. The subject of the contract is the transfer of the ownership right to the goods marked by the buyer for the purchase price and under the conditions specified in this order (hereinafter referred to as the “order”).

2.2. After sending the order, an automatically generated message about the receipt of the order will be sent to the e -mail address in the electronic system of the seller (hereinafter referred to as “order delivery confirmation”). If necessary, it is possible that all additional information regarding the buyer ‘s order can be sent to the e -mail address of the buyer.

2.3. The confirmation of delivery of the order contains information that the order has been delivered to the seller, and is also an acceptance of the proposal to conclude a purchase contract (hereinafter referred to as “acceptance of the order”).

2.4. Acceptance of the order contains information on the name and specification of the goods, the sale of which is the subject of the purchase contract, further data on the price of the goods and/or other services, information on the estimated delivery time of the goods, the name and data on the place where the goods are to be delivered and data on the possible the price, conditions, method and date of transportation of the goods to the agreed place of delivery of the goods for the buyer, information about the seller (business name, registered office, ID number, registration number in the commercial register, etc.), possibly other necessary information.

2.5. The purchase contract is concluded upon delivery of the acceptance of the order in electronic or written form.

2.6. Before sending the order, the seller informed the buyer in a clear, unequivocal, comprehensible and unmistakable way about pre-contractual information regarding complaints, payment, business, transport and other conditions by:

a) informed about the main features of the goods or the nature of the service to the extent of the appropriate means of communication used and the goods or service on the relevant catalog page of the seller’s electronic store,

b) informed about the seller’s business name and address on the relevant subpage of the seller’s electronic store and in Art . 1 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

c) about the seller’s telephone number and about other data that are important for the buyer’s contact with the seller, especially his e-mail address and fax number, if he has informed them on the relevant subpage of the seller ‘s electronic store and in Art . 1 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

d) the address of the seller, where the buyer can make a claim for goods or services, file a complaint or other initiative, was informed in art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

e) about the total price of the goods or services, including value added tax and all other taxes, or if, due to the nature of the goods or services, the price cannot be reasonably determined in advance, the way in which it is calculated, as well as the costs of transport, delivery, postage , etc. costs and fees, or, if these costs and fees can not be determined in advance, the fact that the buyer will be obliged to pay them is reported on the relevant catalog page of the seller ‘s electronic store,

f) about the terms of payment, terms of delivery, the period by which the seller undertakes to deliver the goods or provide the service , information about the procedures for applying and processing claims, complaints and suggestions of the buyer in the relevant articles of these terms and conditions of business and complaints , which are located on the relevant subpage of the seller ‘s electronic store,

g) on information about the right of the buyer to withdraw from the purchase contract, on the conditions, period and procedure for exercising the right to withdraw from the contract, he informed in art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

h) about the provision of the form for withdrawing from the purchase contract was informed in Art . 10 and in the annex to these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store ; At the same time, the seller provided the form for withdrawing from the purchase contract in the annex to these terms and conditions, which are located on the relevant subpage of the seller ‘s electronic store,

i) on the information that if the buyer withdraws from the purchase contract, he will bear the costs associated with returning the goods to the seller according to § 10 par. 3 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the seller’s premises and on amendments to some of the acts (hereinafter referred to as the “Act on Consumer Protection in Distance Selling “) , and if he withdraws from the purchase contract, the costs of returning the goods, which, due to their nature, cannot be returned through the mail , informed in art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

j) on the buyer’s obligation to pay the seller the price for the actually provided performance according to § 10 par. 5 of the Act on Consumer Protection in Distance Selling, if the buyer withdraws from the service contract after giving the seller express consent according to § 4 par. 6 of the Act on Consumer Protection in Distance Selling informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

k) about the circumstances under which the buyer loses the right to withdraw from the contract, he informed in art. 10 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

l) on instructions on the seller’s responsibility for defects in goods or services according to sec. § 622 and 623 of the Civil Code informed in Art. 8 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

m) to stricter principles than established by sec. § 502 of the Civil Code , if the manufacturer or seller provides it, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of goods or the provision of services, if such assistance is provided, is provided on the relevant electronic catalog page of the seller’s business and Art. 9 of these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

n) informed about the existence of relevant codes of conduct, which the seller has undertaken to observe , and about the way in which the buyer can become familiar with them or obtain their wording on the relevant catalog page of the seller ‘s electronic store,

o) from the duration of the contract, if it is a fixed-term contract; if it is a contract concluded for an indefinite period or if it is a contract in which its validity is automatically extended, information about the terms of termination of the contract is also provided on the relevant catalog page of the seller ‘s electronic store and in these terms and conditions of business and complaints , which are located on the relevant subpage of the seller ‘s electronic store,

p) about the minimum duration of the buyer’s obligations arising from the purchase contract, if the purchase contract implies such an obligation for the buyer, he informed on the relevant catalog page of the seller ‘s electronic store and in these commercial and complaint conditions, which are located on the subpage of the seller’s electronic store,

q) about the buyer’s obligation to pay an advance payment or provide other financial security at the seller’s request and about the conditions that apply to its provision, if the purchase contract results in such an obligation for the buyer, he informed on the relevant catalog page of the seller ‘s electronic store and in these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

r) about the functionality, including applicable technical protection measures to secure electronic content , if appropriate , informed on the relevant catalog page of the seller ‘s electronic store and in these commercial and complaint conditions, which are located at the appropriate subpage of the seller’s electronic store,

s) about the compatibility of the electronic content with hardware and software , which the seller knows about or it is reasonable to expect that he knows about them, if it is appropriate, he informed on the relevant catalog page of the seller ‘s electronic store and in these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

t) about the possibility and conditions of resolving the dispute out of court through the system of alternative dispute resolution, if the seller is committed to using this system, he informed on the relevant catalog page of the seller ‘s electronic store and in these terms and conditions of business and complaints, which are located on the appropriate subpage of the seller’s electronic store,

u) about the necessary actions to conclude a purchase contract by describing these necessary actions in these business and complaint conditions, which are located on the relevant subpage of the seller ‘s electronic store,

v) about the fact that the purchase contract will be stored in electronic form with the seller and is available to the buyer after the buyer requests it in writing , informed on the relevant catalog page of the seller’s electronic store and in these terms and conditions of business and complaints, which are located on the relevant subpage of the seller ‘s electronic store,

about the fact that the language offered for concluding the contract is Slovak on the relevant catalog page of the seller’s e – shop and in these business and complaint conditions, which are located on the relevant sub – page of the seller’s e – shop.

2.7. If the seller has not fulfilled his information obligation according to point 2.6. letter e) of these business and complaint conditions, the buyer is not obliged to pay these additional costs or fees.

3. Rights and obligations of the seller

3.1. The seller is obliged to:

a) in the case of confirmation of the order in the form of acceptance, the seller is obliged to deliver the goods to the buyer in the agreed quantity, term, and quality, and to package and ensure transportation in a manner necessary for its preservation and protection,

b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic,

c) send a confirmation of the conclusion of the purchase contract on a permanent medium, such as e-mail. The confirmation must be sent without delay and must contain all the information specified in 2.6 . including the form for withdrawing from the purchase contract.

d ) no later than together with the goods, hand over to the buyer in electronic or written form all necessary documents for taking over and using the purchased goods , as well as other documents that are prescribed by valid legal regulations of the Slovak Republic, such as instructions in the Slovak language, delivery note , a warranty certificate and a tax document.

3.2. The seller has the right to proper and timely payment of the purchase price by the buyer for the delivered goods.

3.3. In case of unavailability of the goods or sold out of stocks, the seller is not able to deliver the goods to the buyer within the period agreed in the sales contract, determined by these terms and conditions of trade and complaints or for the agreed purchase price, it is the seller’s obligation to offer the buyer a substitute performance , or the possibility of withdrawing from the sales contract for the buyer (cancellation of the order). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e -mail to the buyer. In the case of payment of the purchase price by the buyer or part of it, it is the seller’s obligation to return all payments, i.e. the already paid purchase price or part of it, including the costs of transport, delivery and postage and other costs and fees within 14 days from delivery of an e-mail about
withdrawal from the purchase contract or cancellation of the order to the buyer on the account designated by him, unless the parties agree otherwise. In the case of payment of the purchase price by the buyer or part of it, the seller is obliged to return the already paid purchase price or part of it within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer.

4. Rights and obligations of the buyer

4.1. The seller notified the buyer of the obligation to pay the purchase price. This obligation is part of the order.

4.2. Buyer’s rights: The buyer has the right to deliver the goods in the quantity, quality, date and place agreed by the contracting parties.

4.3. Obligations of the buyer:

a) pay the agreed purchase price to the seller within the agreed due date, including costs for delivery of the ordered goods,

b) take over the goods that were ordered and delivered

c) in the delivery note, confirm receipt of the goods with your signature or the signature of a person authorized by him.

5. Delivery and payment terms

5.1. For each product on the website of the electronic store , the usual availability of the product is indicated, as well as the date of its dispatch.

5.2. The seller is obliged to deliver the item to the buyer without delay, no later than 30 days from the date of conclusion of the purchase contract, unless otherwise agreed in the purchase contract. If the seller has not fulfilled this obligation, the buyer can ask him to deliver the item within a reasonable additional period determined by him. If the item is not delivered even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.3. The seller is entitled to invite the buyer to take over the goods even before the expiry of the deadline for the delivery of the goods agreed in the purchase contract.

5.4. The buyer’s obligation is to take over the goods at the agreed place, according to the purchase contract or in another way, before the delivery of the goods (hereinafter referred to as “place”). The buyer is obliged to take over the goods in the time period that the seller or his representative is authorized to deliver the goods and the buyer agreed in the purchase contract or in another way in the time before the delivery of the goods (hereinafter referred to as ” Time period “).

5.5. If the seller delivers the goods to the buyer at the place and within the time frame, it is the buyer’s duty to take over the goods personally or to ensure that a person authorized by the buyer takes over the goods. The buyer is obliged to sign the protocol on the payment of the purchase price, on the delivery and handing over of the goods. The duty of the third party authorized to take over the goods is to submit a copy of the order acceptance to the seller. The moment the goods are delivered to the buyer, the goods are considered delivered. Delivery of the goods to the buyer means the delivery of the goods to the Location, their acceptance by the buyer or a third party authorized by the buyer and the signing of the protocol on payment of the purchase price and delivery and handover of the goods by the buyer or a third party authorized by the buyer.

5.6. The buyer can check the contents of the shipment, the packaging of the goods and the goods immediately after delivery in the presence of a representative of the seller, for example a courier . If a defect in the goods is detected, it is the duty of the seller’s representative to allow the buyer to make a record of the nature and extent of the defect in the goods, the correctness of which will be confirmed by the seller’s representative. With the record made in this way, delivered to the seller, the buyer can refuse to accept the delivered goods with a defect or confirm the delivery of the goods with a defect, and subsequently in accordance with Art. 8 of these terms and conditions of business and claims, to apply for a claim for product defects with the seller or a person designated by him. If the buyer refuses to take delivery of the delivered goods with defects, the seller shall bear all costs incurred for returning the goods to the seller.

5.7. In the event of non-delivery of the goods by the seller, the buyer is entitled within the period specified in point 5.2. of these terms and conditions to withdraw from the purchase contract, and the seller is obliged to return the already paid purchase price or part of it to the buyer within 14 days from the moment of delivery of the withdrawal from the purchase contract. Funds will be transferred to a bank account specified by the buyer.

6. Purchase price

6.1. The purchase price for the goods, which was agreed upon in the purchase contract between the buyer and the seller, is stated in the order acceptance (hereinafter referred to as the “purchase price”). In the event that the purchase price indicated in the order delivery confirmation is higher than the price for identical goods indicated in the offer of the electronic store at the time the order is sent by the buyer, the seller will deliver to the buyer an electronic message with information about the offer of a new purchase price in a different amount, which is considered the seller’s proposal to conclude a new purchase contract, which must be explicitly confirmed by the buyer by e-mail or in writing in order for the purchase contract to be validly concluded.

6.2. The buyer is obliged to pay the seller the purchase price, including the cost of delivery of the goods, by payment card in advance through the payment gateway to the seller’s account, indicated in the order acceptance or on the seller’s website at the time before taking over the goods.

6.3. When paying the purchase price by non-cash transfer to the seller’s account, the moment when the entire purchase price was credited to the seller’s account is considered the day of payment.

6.4. The buyer’s obligation is to pay the seller the purchase price for the agreed goods within the time limit according to the purchase contract, but at the latest upon taking over the goods.

6.5. The Seller is entitled to refuse delivery of the goods to the Buyer if the Buyer does not pay the Seller the full purchase price by the time the goods are delivered to the Location and the contracting parties have not agreed to pay the purchase price for the goods in installments.

6.6. Assembly, removal of the goods and related costs are not included in the purchase price, and the seller is not obliged to provide these services to the buyer.

7. Acquisition of ownership and passing of the risk of damage to the goods

7.1. Ownership of the goods is acquired by the buyer upon full payment of the purchase price for the goods.

7.2. The moment the goods are taken over by the buyer or by a third person authorized by the buyer from the seller or his representative, authorized to deliver the goods, or if he does not do so in time, then at the time when the seller allows the buyer to handle the goods and the buyer does not take over the goods, the risk of damage to goods.

8. Complaints procedure (warranty, liability for defects, complaints)

8.1. The buyer has the right to have the defect removed free of charge , in a timely and proper manner, with regard to a defect in the goods that can be removed. The seller is obliged to remove the defect without unnecessary delay.

8.2. Instead of removing the defect, the buyer can demand the replacement of the goods, or if the defect concerns only a certain part of the goods, the replacement of this part, unless the seller incurs disproportionate costs due to the price of the goods or the severity of the defect.

8.3. The seller can always exchange defective goods for goods without defects, as long as this does not cause serious difficulties for the buyer.

8.4. If it is a defect in the goods that cannot be removed and which prevents the goods from being properly used as a defect-free item, the buyer has the right to exchange the goods or withdraw from the purchase contract. The same rights belong to the buyer if the defects can be removed , but if the buyer cannot properly use the goods due to the reappearance of the defect after repair or due to a larger number of defects.

8.5. In case of other non-removable defects , the buyer has the right to a reasonable discount from the price of the goods.

8.6. They sell or instruct the buyer about his rights, which he derives from paragraph § 622 of the Civil Code ( items 8.1 to 8.3 of these terms and conditions of business and complaints) and the rights that arise from s . § 623 of the Civil Code ( points 8.4 to 8.5 of these commercial and complaint conditions) by placing these commercial and complaint conditions on the relevant subpage of the seller’s electronic store and the buyer had the opportunity to read them during before sending the order.

8.7. The buyer is obliged to file a claim with the seller or a designated person. The seller is responsible for product defects in accordance with the applicable legislation of the Slovak Republic. The seller will provide the buyer with information about service points and designated persons for warranty and post-warranty service on the back of the warranty card or upon request by phone or e-mail.

8.8. The handling of complaints is subject to the valid complaint procedure of the seller, i.e. Art. 8. of these commercial and complaint conditions. The buyer was properly familiarized with the complaint procedure and informed about the conditions and method of complaining about the goods, including information on where the complaint can be made, and about the performance of warranty repairs in accordance with section § 18 par. 1 of Act no. 250/2007 Z . from. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as “the Act”) in the time before the conclusion of the purchase contract by placing these commercial and complaint conditions on the relevant subpage of the seller’s electronic store and the buyer had the opportunity before sending the order read them.

8.9. Goods purchased by the buyer from the seller in the form of an electronic store on the website of the seller’s electronic store are subject to the complaint procedure.

8.10. If the goods have defects for which the manufacturer, supplier or seller is responsible, are covered by a warranty and were purchased from the seller, the buyer has the right to claim responsibility for the goods’ defects from the seller.

8.11. If the goods show defects, the buyer has the right to file a claim at the seller ‘s office in accordance with section § 18 par. 2 of the Act by delivering the goods to the seller’s premises and delivering to the seller an expression of the buyer’s will to exercise his right according to points 8.1. until 8.5. these business and complaint terms and conditions (hereinafter referred to as the “Complaint Application Notice “), e.g. in the form of a filled – in complaint form, which is located on the relevant subpage of the seller’s electronic store . The seller recommends insuring the goods when sending them for a claim . The seller does not collect from the cash on delivery shipment. The buyer is obliged to truthfully state all the required information in the notification of the application of the complaint , in particular to indicate exactly the type and extent of the defect in the goods; At the same time, the buyer shall indicate which of his rights arising from paragraph § 622 and 633 of the Civil Code apply . The buyer has the right to file a complaint with the person authorized by the manufacturer of the goods to carry out warranty repairs (hereinafter referred to as the “designated person “). The list of designated persons is given in the warranty certificate or the seller will send it to the buyer at his request.

8.12. The complaint procedure regarding the goods that can be delivered to the seller begins when all the following conditions are cumulatively met:

a) delivery of the notice of claim application to the buyer, seller

b) delivery of the claimed goods from the buyer to the seller or a designated person

c) delivery of access codes , passwords, etc. to the claimed goods to the seller, if these data are necessary for the proper processing of the claim

8.13. If the subject of the complaint is goods that cannot objectively be delivered to the seller or that are firmly embedded, the buyer is, in addition to fulfilling the conditions according to points 8.12 letter a) and c) of these complaint and business terms and conditions is obliged to provide all necessary cooperation for the inspection of the complained goods by the seller or a third party designated by the seller. Complaints proceedings regarding goods that cannot objectively be delivered to the seller or that are firmly embedded begin when the goods were inspected according to the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, does not ensure that the inspection is carried out within a reasonable period of time, but no later than within 10 days from the delivery of the Notice of Claim to the Seller, the claim procedure begins on the day of delivery of the Notice of Claim to the Seller.

8.14. The seller or a designated person will issue a confirmation of the application of the goods complaint to the buyer in a suitable form chosen by the seller, e.g. in the form of e -mail or in writing, in which he is obliged to accurately indicate the claimed defects of the goods and once again instruct the consumer about his rights, which arise from point 8.1. until 8.3. of these commercial and complaint terms and conditions (art. § 622 of the Civil Code ) and the rights arising from point 8.4 . until 8.5. these commercial and complaint conditions (art. § 623 of the Civil Code ) . If the claim is made via means of remote communication, the seller is obliged to deliver the confirmation of the claim to the buyer as soon as possible; if it is not possible to deliver the confirmation right away , it must be delivered without unnecessary delay , but at the latest together with the document on the completion of the claim; confirmation of the application of the claim does not need to be delivered if the buyer has the opportunity to demonstrate the application of the claim in another way.

8.15. The buyer is entitled to decide which of his rights in accordance with paragraph § 622 and para. § 623 of the Civil Code is applied and at the same time he is obliged to immediately deliver information about his decision to the seller. On the basis of the buyer’s decision, which
of his rights in accordance with section § 622 and para. § 623 of the Civil Code is applied by the seller or a designated person who is obliged to determine the method of handling the complaint according to section § 2 letter m) The law applies immediately , in more complex cases within 3 days from the start of the complaint procedure , in justified cases, especially if a complex technical evaluation of the condition of the goods is required, no later than 30 days from the date of delivery of the complained of goods. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately , in justified cases the complaint can also be handled later. However, the processing of the claim may not take longer than 30 days from the day of the claim. If the subject of the complaint is taken over by the seller on a later day than the day of application of the complaint, the time limits for handling the complaint according to this paragraph start from the day the subject of the complaint is taken over by the seller; however, at the latest from the moment when the seller makes it impossible or prevents taking over the object of the complaint. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

8.16. If the buyer made a complaint about the goods within the first 12 months from the conclusion of the purchase contract, the seller can handle the complaint by rejecting it only on the basis of an expert’s statement or an opinion issued by an authorized, notified or accredited person or the opinion of a designated person (hereinafter referred to as “expert assessment of the goods “). Regardless of the result of the expert assessment , the seller cannot require the buyer to pay the costs of the expert assessment of the goods or other costs related to the expert assessment of the goods.

8.17. If the buyer made a complaint about the product after 12 months from the conclusion of the purchase contract and the seller rejected it, the person who processed the complaint is obliged to indicate in the complaint handling document to whom the buyer can send the goods for expert assessment . If the buyer sends the goods for expert assessment to the designated person specified in the complaint handling document, the costs of the expert assessment of the goods, as well as all other related costs incurred for the purpose, shall be borne by the seller, regardless of the result of the expert assessment . If the buyer proves the seller’s responsibility for the claimed defect in the goods through a professional assessment, he can apply the claim again; the warranty period does not expire during the expert assessment of the goods. The seller is obliged to reimburse the buyer within 14 days from the day of the renewed claim all the costs incurred for the expert assessment of the goods, as well as all related costs incurred purposefully . A renewed claim cannot be rejected.

8.18. The buyer does not have the right to exercise the right of liability for defects of which he was informed by the seller at the time of the conclusion of the contract, or of which, taking into account the circumstances under which the purchase contract was concluded, he must have known.

8.19. The seller reserves the right to replace defective goods with other faultless goods with the same or better technical parameters, if this does not cause serious difficulties for the buyer.

8.20. The seller is not responsible for product defects:
a) if the buyer has not exercised his right regarding the seller’s responsibility for the defect of the goods by the end of the warranty period of the goods,
b) if the defect in the goods is mechanical damage to the goods caused by the buyer,
c) if the defect of the goods was caused by the use of the goods in conditions that do not correspond in terms of intensity, humidity, chemical and mechanical influences to the natural environment of the goods,
d) if the defect of the goods was caused by unprofessional handling, service, or neglect of the care of the goods,
e) if the defect of the goods was caused by damage to the goods due to excessive loading, or by use contrary to the conditions stated in the documentation or general principles of the usual use of the goods,
f) if the defect in the goods was caused by damage to the goods by irreversible and /or unforeseeable events,
g) if the defect in the goods was caused by damage to the goods by accidental damage and accidental deterioration,
h) if the defect in the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,
i) if the defect in the goods was caused by an unauthorized person interfering with the goods.

8.21. The seller’s duty is to handle the complaint and end the complaint procedure in one of the following ways:

a) by exchanging goods,
b) by returning the purchase price of the goods,
c) by handing over repaired goods ,
d) by paying a reasonable discount on the price of the goods,
e ) by a written invitation to take over the fulfillment specified by the seller,
f) justified rejection of the goods claim.

8.22. The seller is obliged to issue a written document to the buyer about the method of determining the processing of the claim and the processing of the claim no later than 30 days from the day the claim is made in person, through a postal or courier or delivery service provider. The seller will inform the buyer about the outcome of the complaint handling immediately after the complaint procedure is over by phone or e -mail, and at the same time he will be given, together with the goods, or proof of processing of the complaint delivered via e-mail.

8.23. The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified for specific cases . Sent sports nutrition products, food in gift baskets and animal feed have a minimum shelf life of more than 2 months before the expiration date, in the case of a shorter expiration date, the seller contacts the buyer by phone or e-mail and the shipment is sent only with the buyer’s consent.

8.24. In the case of warranty repair of the goods, the warranty period is extended by the time during which the buyer could not use the goods.

8.25. In the case of exchanging goods for new ones, the warranty period starts again from the receipt of the new goods , but only for the new goods. In case of exchange of goods for a new one, the buyer will receive a document on which information about the exchange of goods will be indicated, and any other claims are applied on the basis of the purchase contract and this claim document.

8.26. In the case of a removable defect, the claim will be handled according to the buyer’s decision according to point 8.15. of these complaint and business conditions in the following way:

a) the seller replaces the defective goods or
b) the seller ensures the removal of the defect

8.27. With regard to a defect that can be removed and the buyer does not determine without delay according to point 8.15. of these complaints and business conditions, how the complaint should be dealt with, the seller will handle the complaint by removing the defects.

8.28. If it is a defect that cannot be removed, or one defect that can be removed multiple times, or more than four different removable defects that prevent the goods from being properly used as without defects, the seller will depending on the buyer’s decision according to point 8.15. of these complaints and terms of business, a complaint in the following way:

a) by exchanging goods for other functional goods with the same or better technical parameters, or
b) in the event that the seller is unable to exchange the goods for another, he will handle the claim by returning the purchase price for the goods.

8.29. In the case of an irremovable defect or a removable defect that has been repeated several times, or in the case of a large number of different removable defects that prevent the proper use of the goods as defect-free and the buyer does not immediately determine according to point 8.15. of these complaint and business conditions, how the complaint should be processed, the seller will resolve the complaint by exchanging the goods for other functional goods with the same or better technical parameters.

8.30. Complaint handling applies only to defects listed in the Notice of claim and in the confirmation of claim of the goods according to point 8.14. these complaints and terms and conditions.

8.31. For the purposes of the complaint, the occurrence of one removable defect more than twice is considered to be a removable defect that has been repeated more than once.

8.32. For the purposes of the complaint, the occurrence of more than three different removable defects at the same time is considered a greater number of different removable defects.

8.33. The buyer is entitled to claim a defect in the goods after he has exercised his right and requested the seller to remove the defect in the goods according to point 8.1. of these complaints and terms and conditions , and regardless of the outcome of the complaint, he is no longer entitled to apply for a complaint repeatedly for this unique defect (not a defect of the same type ).

8.34. The provisions of Art. 8 of these complaints and terms and conditions expressly do not apply to entities that do not meet the definition of consumer specified in section § 2 letter a) of Act 102/2014.

9.1. Personal data and their protection

1. The contracting parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, address of permanent residence including postal code, telephone number and e -mail address.

2. The contracting parties have agreed that the buyer, if he is a legal entity, is obliged to notify the seller in the order of his business name, registered office address including postal code , social security number, telephone number and e -mail address.

3. seller hereby informs the buyer that pursuant to Act No. 18/2018 Coll. on the protection of personal data and on the amendment and supplementation of some of the acts as amended (hereinafter referred to as “ZnOOÚ”) the seller as an operator will, in the process of concluding a purchase contract, process the buyer’s personal data without his consent as the person concerned, since the processing of the buyer ‘s personal data will be carried out by the seller in pre-contractual relations with the buyer, and the processing of the buyer’s personal data is necessary for the performance of the purchase contract, in which the buyer is one of the contracting parties.

4. By ticking the appropriate box before sending the order, the buyer can express his consent in terms of ZnOOÚ for the seller to process and store his personal data, especially those listed above and /or which are necessary for the seller ‘s activities related to sending information about new products, discounts and promotions on the offered goods and processed them in all its information systems related to sending information about new products, discounts and promotions on the offered goods.

5. The seller undertakes to handle and dispose of the buyer’s personal data in accordance with the valid legal regulations of the Slovak Republic.

6. The seller declares that, in accordance with the ZnOOÚ, personal data will be obtained exclusively for the purpose stated in these business and complaint conditions.

7. The seller declares that, in accordance with ZnOOÚ, he will acquire personal data for purposes other than those specified in these commercial and complaint terms and conditions and will ensure that personal data is processed and used exclusively in a manner that corresponds to the purpose for which it was collected and that it will not combine them with personal data that were obtained for other purposes.

8. The buyer grants the seller consent according to point 9.5. these complaints and business conditions for a certain period of time until the purpose of processing the buyer’s personal data is fulfilled . After fulfilling the purpose of the processing, the seller shall immediately dispose of the buyer’s personal data . The buyer can withdraw consent to the processing of personal data at any time in writing. The consent expires within 1 month from the delivery of the revocation of consent by the buyer to the seller.

9. Before sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, understandable and unmistakable way:

a) your identification data, which are listed in Art . 1. these business and complaint terms and conditions,
b) identification data of the third party, which is the company that delivers the ordered goods to the buyer in such a way that these data are indicated in the acceptance,
c) the purpose of processing personal data , which is the conclusion of a purchase contract between the seller and the buyer ,
d) that it will process the buyer’s personal data in the scope of first and last name, address of permanent residence including ZIP Code, telephone number and e -mail address, if
the buyer is a natural person and in the scope of business name , address of headquarters including ZIP Code , I ČO , phone number and email address if the buyer is a legal entity,
e) that the buyer is obliged to provide the requested personal data,

11. The seller declares that he will process personal data in accordance with good morals and will act in a way that does not contradict ZnOOÚ or other generally binding legal regulations and will not circumvent them. The seller declares that he will not force or condition the consent of the person concerned by the threat of rejection of the contractual relationship , service, goods or obligation established for the seller.

12. The buyer has the right to demand from the seller based on a written request

a) confirmation of whether or not personal data about his person are processed,
b) the purpose of processing personal data ,
c) in a generally comprehensible form, information about the processing of your personal data in the information system and its status to the extent:
i) identification data of the seller and the seller’s representative, if appointed,
ii) identification data of the intermediary; this does not apply if the seller does not proceed in accordance with § 34 ZnOOÚ when obtaining personal data,
d) in a generally comprehensible form, accurate information about the source from which he obtained his personal data for processing,
e) in a generally comprehensible form, a copy of his personal data , which are the subject of processing,
f) additional information which , in view of all the circumstances and conditions of personal data processing , is necessary for the buyer to guarantee its rights and interests protected by law , in particular
i) instruction on the voluntariness or obligation to provide the required personal data; if the seller obtains the buyer’s personal data on the basis of the buyer’s consent according to ZnOOÚ, he will also notify the seller of the validity period of the consent, and if the buyer’s obligation to provide personal data results from a directly enforceable legally binding act of the European Union, an international treaty, which is the Slovak Republic bound, or by law, the seller informs the buyer of the legal basis that imposes this obligation on the buyer, and informs the buyer of the consequences of refusing to provide personal data,
ii) information about third parties, if it is assumed or obvious that personal data will be provided to them ,
iii)range of recipients, if it is assumed or obvious that personal data will be made available to them ,
iv) form of publication, if personal data is to be published ,
v) third countries, if it is assumed or obvious that personal data will be transferred to these countries ,
g) correction of his incorrect, incomplete or out-of-date personal data , which are the subject of processing,
h) disposal of his personal data, if the purpose of their processing has been fulfilled; if the subject of processing is official documents containing personal data, he can request their return,
i) liquidation of his personal data, which are the subject of processing, if there has been a violation of the ZnOOÚ or other valid legislation of the Slovak Republic.

13. Based on a free written request, the buyer has the right to object to the seller regarding:

a) processing his personal data, which he assumes are or will be processed for the purposes of direct marketing without his consent and to request their disposal,
b) the use of personal data specified in § 31 for the purposes of direct marketing in postal communication, or
c) provision of personal data referred to in § 31 for the purposes of direct marketing.

14. Based on a free written request, the buyer has the right to object to the processing of personal data by the seller in cases according to § 31 ZnOOÚ by stating legitimate reasons or presenting evidence of unauthorized interference with its rights and interests protected by law , which are or may be be in a specific case damaged by such processing of personal data ; if this is not prevented by legal reasons and it is proven that the buyer’s objection is justified, the seller is obliged to block and dispose of the personal data, the processing of which the buyer objected to, without undue delay , as soon as the circumstances allow.

15. The buyer, on the basis of a written request or in person, if the matter cannot be delayed, has the right to object to the seller at any time and not to comply with the seller’s decision, which would have legal effects or a significant impact for him, if such a decision is issued solely on the basis of automated actions processing of her personal data . The buyer has the right to ask the seller to review the issued decision by a method different from the automated form of processing, while the seller is obliged to comply with the buyer’s request, in such a way that the authorized person will have the decisive role in reviewing the decision ; the seller informs the buyer about the method of examination and the result of the finding within the period according to par. 9.18 . of these Terms and Conditions. The buyer does not have this right only if it is established by a special law in which the measures to secure the legitimate interests of the buyer are regulated, or if within the framework of pre-contractual relations or during the existence of contractual relations, the seller issued a decision by which he complied with the buyer’s request, or if based on the contract, the seller took other appropriate measures to ensure the buyer’s legitimate interests.

16. If the buyer asserts his right in writing and the content of his request indicates that he is asserting his right , the request is considered to have been submitted in accordance with this Act; the request submitted by e-mail or fax will be delivered by the buyer in writing no later than three days from the day it was sent.

17. If the buyer suspects that his personal data is being processed without authorization, he can report this to the Office for the Protection of Personal Data . If the buyer does not have full legal capacity, his rights can be exercised by a legal representative.

18. The seller is obliged to process the buyer’s request in writing according to this art . of these business and complaint conditions, or comply with the buyer’s requirements according to ZnOOÚ and inform him in writing no later than 30 days after receiving the request or request.

19. The seller shall immediately notify the affected person and the Office for the Protection of Personal Data of the restriction of the buyer’s rights in accordance with the ZnOOÚ.

20. in accordance with ZnOOÚ, when processing the buyer’s personal data , it is assumed that the buyer’s personal data will be provided and made available to the following third parties, respectively. circle of beneficiaries:

Slovak Parcel Service s.r.o., with registered office Senecká cesta 1 900 28 Ivanka pri Dunaji, ID number: 31329217, registered in the Commercial Register of the District Court Bratislava 1, Department Sro, Insert no. 3215/B

a

UPS Slovakia s.r.o., with registered office LOGIBOX, logistics center, Mokráň záhon 4, 821 04, Bratislava – Ružinov district, ID number: 54 387 876, registered in the
Commercial Register of the District Court Bratislava 1, Department Sro, Entry no. 158851/B

10. Withdrawal from the purchase contract

10.1. If it is impossible for the seller to fulfill his obligations arising from the purchase contract, due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has interrupted production or made such serious changes that have made it impossible to fulfill the seller’s obligations arising from the purchase contract or for reasons of force majeure, or if, even after making all the efforts that can be fairly demanded of him, he is unable to deliver the goods to the customer within the period determined by these terms and conditions, the seller is obliged to facts immediately inform the buyer and at the same time is obliged to offer the buyer a substitute performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaints and terms and conditions, the seller is obliged to return to the buyer the already paid deposit for the goods agreed in the purchase contract within 14 days from the notification of withdrawal from the contract by transfer to the account et designated by the buyer.

10.2. The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with section § 7 et seq. Act no. 102/2014 Coll. on consumer protection in distance selling (hereinafter referred to as the ” Act on consumer protection in distance selling “) within 14 days from receipt of the goods, or from the date of conclusion of the contract for the provision of services or the contract for the provision of electronic content not delivered on a physical medium , if the seller has timely and properly fulfilled the information obligations according to sec. § 3 of the Act on Consumer Protection in Distance Selling.

10.3. Within this period, the buyer has the right to unpack and test the goods in a similar way as is usual when buying in a classic “brick and mortar ” store, to the extent necessary to determine the nature, properties and functionality of the goods.

10.4. The beginning of the period for withdrawing from the contract is determined on the day on which the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods or if

a) delivers goods consisting of several parts or pieces, from the date of acceptance of the last part or the last piece ,
b) the goods ordered by the buyer in one order are delivered separately, from the date of receipt of the last delivered goods,
c) on the basis of the contract, he supplies the goods repeatedly during the defined period , from the date of acceptance of the first delivered goods.

10.5. The buyer can withdraw from the purchase contract, the subject of which is the purchase of goods, even before the expiry of the withdrawal period.

10.6. When withdrawing from the contract, a written form is required, in a way that leaves no doubt that the contract was withdrawn by mistake or in the form of a record on another durable medium, or using the form that forms attachment no. 1 of these business and complaint terms and conditions. The deadline for withdrawing from the contract is considered to have been observed if the notice of withdrawal from the contract was sent to the seller no later than the last day of the deadline according to section § 7 par. 1 of the Act on Consumer Protection in Distance Selling.

10.7. Withdrawal from the purchase contract according to the preceding point of these business and complaint conditions must contain the information required in the form for withdrawal from the purchase contract, which forms Annex no. 1 of these business and complaint conditions, in particular the identification of the buyer, the number and date of the order, the exact specification of the goods, the way in which the seller should return the payment already received , in particular the account number and/or the postal address of the buyer.

10.8. In case of withdrawal from the purchase contract by the buyer, any additional contract related to the purchase contract from which the buyer withdrew is also canceled from the beginning. It is not possible to demand from the buyer any costs or other payments that are related to the cancellation of the supplementary contract, except for the payment of costs and payments specified in section § 9 par. 3, paragraph § 10 par. 3 and 5 of the Act on Consumer Protection in Distance Selling and Service Prices, if the subject of the contract is the provision of a service and the service has been fully provided.

10.9. Within 14 days from the day of withdrawal from the purchase contract, the buyer is obliged to send the goods back to the address of the operator’s seat or hand them over to the seller or a person authorized by the seller to receive the goods without unnecessary delay . This does not apply if the seller has suggested that he collects the goods personally or through a person authorized by him. The deadline according to the first sentence of this point of these commercial and complaint terms and conditions is considered to have been observed if the goods were handed over for transport no later than the last day of the deadline.

10.10 . Cash on delivery will not be collected by the seller . It is recommended to insure the goods. The seller is obliged without undue delay , no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees. The seller is not obliged to return the payments to the buyer according to this point of these business and complaint conditions before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller suggests that he collects the goods personally or through a person authorized by him.

10.11. The buyer bears the costs of returning the goods to the seller. The goods will be returned directly to the seller or the person authorized by the seller to receive the goods. This does not apply if the seller has agreed that he will bear these costs himself or if he has not fulfilled the obligation according to § 3 par. 1 letter i) of the Act on Consumer Protection in Distance Selling.

10.12. The buyer is only responsible for the decrease in the value of the goods, which occurred as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods. The consumer is not responsible for a decrease in the value of the goods if the seller has not fulfilled the obligation to inform about the consumer’s right to withdraw from the contract according to § 3 par. 1 letter h) Act on Consumer Protection in Distance Selling.

10.13. The seller is obliged to return the purchase price for the goods to the buyer in the same way that the buyer used for his payment, unless he agrees with the buyer on another method of returning payments without additional fees being charged to the buyer in this regard.

10.14 V are in line with ust. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer cannot withdraw from the contract, the subject of which are:

− sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer ,
− sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
− sale of audio recordings, video recordings , audio -visual recordings, books or computer software sold in protective packaging , if the consumer has unpacked this packaging ,
− provision of electronic content other than on physical media, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.
− the sale of goods that, after the conclusion of the contract and the acceptance of the goods from the seller to the buyer, were assembled, assembled or used in such a way that it is not possible to return them to their original condition by the seller without expending increased effort and increased costs, e.g. folded or assembled furniture, etc.

10.15. The provisions of Art. 10 of these business and complaint conditions expressly do not apply to entities that do not meet the definition of consumer stated in section § 2 letter a) of the Act.

11. Final provisions

11.1. In the case of concluding a purchase contract in written form, any change to it must be in written form

11.2. The contracting parties have agreed that communication between them will be carried out in the form of e-mail messages.

11.3. The relevant provisions of the Civil Code , Act , Act No. 22/2004 Coll. on electronic commerce and on amendments to Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on the amendment of some of the acts as amended by Act no. 284/2002 Coll., as amended, and Act No. 102/2014 Coll. on consumer protection in distance selling.

11.4. These business and complaint conditions become effective against the buyer upon conclusion of the purchase contract.

11.5. Before sending the order, the buyer will be asked to check the box to confirm that he is familiar with these terms and conditions , has read them, understands their content and agrees with them in their entirety.

12. Alternative dispute resolution

12.1. The buyer has the right to ask the seller for redress if he feels that the seller has violated his rights or has not handled the complaint to his satisfaction. If the seller does not respond to the request within 30 days or responds negatively to it, the consumer can submit a proposal to initiate an alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. Pursuant to § 3 of Act 391/ 2015 Coll., the ARS subjects are authorities and authorized legal entities . The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll . The application can also be submitted online through the RSO alternative dispute resolution platform.

Alternative dispute resolution is reserved exclusively for consumers, natural persons , not shopping entrepreneurs. The resolution of the dispute takes place between the consumer and the seller who have concluded a contract at a distance and whose dispute is worth more than EUR 20. The maximum fee that ARS can demand is EUR 5 from the buyer to cover costs.

NOTICE:

These general terms and conditions were drawn up for the company digitalpanda s.r.o., ID number: 52 579 212, Orechová 2922/66 , Dunajská Lužná 900 42, registered in the Commercial Register of the District Court of Bratislava I, section: s.r.o., insert number: 139886 / B, by Krši s.r.o., Hviezdoslavova 275/27, Žiar nad Hronom 965 01, ID: 50 532 464, which reserves its copyright for this work . Any use of this work or its part (reproduction, copying, scanning or other dissemination of texts, tables and others involving this work) by mechanical or electronic means without the prior written permission of Krši s.r.o. for such use is strictly prohibited Annex no. 1 Withdrawal from a purchase contract concluded at a distance in accordance with § 7 et seq. Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded off-premises and on amendments to some of the acts

Seller: digitalpanda s.r.o.,
ID number: 52 579 212, Orechová 2922/66,
Dunajská Lužná 900 42,
registered in the Commercial Register of the District Court of Bratislava I,
section: s.r.o., file number: 139886/B

VAT number: 1081642518

Operation: Orechová 2922/66, Dunajská Lužná 900 42

support@hbfworldcommunity.sk

Buyer

Name and surname:
Street and whose address:
The city:
PS No:
Telephone : _
E-mail:
I hereby inform you that I am resigning from the closed (choose one of the options):

Purchase contract
service provision contracts
The subject of the contract was purchased via the website:
I was sent a confirmed order number:
From :
Invoice number :
The goods were delivered to me on (day of collection):
I am therefore requesting a refund (leave only one option):
of the full invoice value ( the entire invoiced goods are subject to withdrawal from the contract) or partial invoice value (only a certain part of the goods is subject to withdrawal from the contract)
the name of the returned subject of the contract, and the number of pieces (only if you are returning only part of the subject of the contract):
Required value to return:
Return the requested amount to me (leave selected ) :
by postal order to my address (listed above)
by transfer to an account , bank number/ code or IBAN :
If the goods are not part of the shipment, I take note of the fact that the seller is not obliged to return the money within 14 days from the date of delivery of the withdrawal from the contract, until the goods are delivered to him, or I do not prove that the goods have been sent.
I am obliged to send the goods to the seller no later than 14 days from the day of withdrawal.
On ……………………………….. Day and ……… ……………..
……………………………..
Name surname (signature)
Annex no. 2
Instruction on exercising the buyer’s right to withdraw from the purchase contract

1. Right to withdraw from the purchase contract

You have the right to withdraw from this purchase contract without giving a reason within 14 days.
The period for withdrawing from the contract expires 14 days from the day when you or a third party designated by you, with the exception of the carrier, take over the goods.
When exercising the right to withdraw from the purchase contract, inform us of your decision to withdraw from this purchase contract by a clear statement (for example, by letter sent by post, fax or e-mail) to the address of Seller : digitalpanda sro, ID: 52 579 212, Orechová 2922/66 , Dunajská Lužná 900 42, registered in the Commercial Register of the District Court Bratislava I, section: s.r.o., file no.: 139886 /B DI No .: 1081642518 Business: Orechová 2922/66, Dunajská Lužná 900 42, Email: support@hbfworldcommunity.sk

On this one for this purpose, you can use the sample form for withdrawing from the purchase contract, which can be found as attachment no. 1 commercial ch and complaint conditions. If you are interested, you have the option to fill out and send a sample form for withdrawal from the purchase contract or any other clear declaration of withdrawal from the purchase contract electronically via our website [ hbfworldcommunity.com ] . If you use this option , we will immediately confirm the withdrawal from the purchase contract by e-mail or on another durable carrier .
The withdrawal period from the purchase contract is preserved if you send a notice of exercise of the right to withdraw from the purchase contract before the withdrawal period from the purchase contract expires.

2. Consequences of withdrawal from the contract

In case of withdrawal from the purchase contract, we will refund all payments you made in connection with the conclusion of the purchase contract, especially the purchase price, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest normal delivery method that we offer, nor to costs for additional services , if they were the subject of the contract and if they were fully provided . Payments will be returned to you without undue delay and in any case no later than 14 days from the day we receive your notice of withdrawal from this purchase contract. Their payment will be made in the same way that you used for your payment, unless you have expressly agreed to a different payment method, without charging any additional fees.
Payment for the purchased goods will be made to you only after delivery of the returned goods back to our address or upon presentation of a document proving the return of the goods, whichever occurs first. Send the goods back to us or bring them to the address of the company headquarters without unnecessary delay and in any case no later than 14 days from the day of exercising the right to withdraw from the contract. The period is considered to be preserved if you send the goods back before the 14-day period has expired. You bear the direct costs of returning the goods.
Please note that in the event of withdrawal from the purchase contract, you are responsible for any reduction in the value of the goods as a result of handling them between the time of delivery and the moment of their return in a manner other than what is necessary to determine the nature, properties and functionality of the goods.

Prepared via www.overenyshop.sk